FAQ

We offer standard free shipping to the UK delivery for all orders.

You can track your order through our Track & Trace page.

Once your order is placed and verification is confirmed, we aim to ship your package to you within 5-9 business days. This may change during busy times.

If your order has not arrived within the time mentioned above, please contact us and we will do our best to track your order for you.

No, unfortunately that is not possible at the moment.

If so, please contact our customer support. You can fill out the contact form or send an e-mail to info@herselara.com.

Customer service aims to contact you within 48 hours.

Once you have placed an order, you will usually receive a confirmation within an hour. If the website is busy, it can sometimes take a little longer. Also check your spam box if you can't find the confirmation.

Have you still not received an order confirmation after 12 hours? Please contact our customer service team at info@herselara.com or via our contact form.

Unfortunately, we cannot change your order after you check out.

All orders are processed immediately to ensure timely delivery.

If you entered the wrong address during checkout, please contact us as soon as possible. If the order has not yet shipped, we will adjust the address accordingly.

We can no longer make changes once the order has already shipped and left our warehouse. However, it is possible to adjust your delivery preferences with the courier by contacting them directly.

If your order cannot be delivered for any reason, the courier will return it to us and you will automatically receive your money back once the package reaches our warehouse. You can keep an eye on your tracking information for any updates.

If your order has not shipped yet, please wait until you receive an email with the tracking number so you can give the courier the tracking number.

If your order has shipped, please contact the courier as soon as possible, as they may be able to help you.

If you entered the wrong address during checkout and the order goes missing or is delivered to that location, we cannot be held liable to refund or replace the order at your preferred location.

This is very annoying. Has the amount been deducted from your account? It could be that the order confirmation email was delayed or ended up in your spam box.

If you have not received an order confirmation after 12 hours, we recommend that you contact our customer service. You can either fill out our contact form or send an e-mail to info@herselara.com.

If the amount has not been deducted from your account, we recommend placing the order again.

If you wish to return a product, please send an e-mail to info@herselara.com with:

• your order number;
• the reason for return;
• possibly a photo of the product in case of damage;
• your contact information.

Returns without prior notice will be considered invalid.

For more information on returns, please see our Return Policy.

Unfortunately, we cannot exchange after a purchase has been made. Please return your original order and place a new order with the new item.

However, we make every effort to ensure that our customers are satisfied. If you receive a damaged or incorrect item, please contact us immediately at info@herselara.com. We will review the situation and strive to resolve the problem, which may include a replacement, discount or credit.

All customers are responsible for return shipping costs. We recommend that your return shipment has a Track & Trace, as we cannot take responsibility for lost returns.

The product must be returned to Asia.

Return shipping costs start from £20 and are the customer's responsibility.

If the refund is approved, it will be processed and the amount will be automatically refunded to your credit card or original payment method (excluding shipping costs) within 7 days.

You have up to 30 days from receipt of your order for a refund. For more information on returns, please see our Return Policy.

If so, please contact our customer support. You can fill out the contact form or send an e-mail to info@herselara.com.

Customer service aims to contact you within 48 hours.

If so, please contact our customer support. You can fill out the contact form or send an e-mail to info@herselara.com.

Customer service aims to contact you within 48 hours.

At SOMIHAE, you can pay with PayPal, MasterCard, VISA, Maestro, AMEX, Google Pay and Apple Pay.

At the time you placed your order, you will receive an e-mail with your proof of purchase. If you wish to return products, you will need the proof of purchase.

No gift cards are available.